The first thing you must do if you get a poor Customer Support Experience from Leaseweb is to read their refund policy carefully and find out if they accept the same refund with no questions asked. If they do, then you can be rest assured that your complaint will be taken seriously and you would not have to deal with them again.
If you are not getting the satisfaction from them from the very beginning, you can file a dispute against them and claim for your lost money. But in such cases, you must make sure that you know why the service provider refused the refund. Not all problems would result in rejection.
Also you must make sure that you never use the same pretexts for every service provider. It is a well known fact that people are open to different kinds of excuses and so long as you are consistent, you would never get rejected. So, what are some of those legitimate reasons?
Sometimes you are caught with fake information about your subscription or paid account, and the service provider had it printed in their manual. In such cases, do not expect any refund or payment and take the matter to a mediator to get it sorted out.
If the customer leaseweb support services are a fake one, you should immediately turn them off and move to the next support service provider. Such a situation is very embarrassing and you must immediately put an end to it. But how can you tell if they are fake or not?
Ask the support service provider any question that you have and in return provide them with satisfactory answers. Most of the time you will receive a reply within the same day. If the response was timely, you should never pay for the support anymore.
If the problem seems to be less serious than the next support service provider, you should be satisfied. Check whether the service provider is maintaining his credibility by writing down the feedback. This is a popular method that many companies are using and they are definitely making sure that their clients are satisfied with their services.
If the service provider provides non-existent solutions or worse yet an illogical one, you have to shun him and find a better one. Moreover, it is also a way to find out the falseness of the problem. A genuine service provider would never deny the problems and would instead offer solutions.
You can also check the rating of the service provider and see if it is above 80%. If it is not, then you need to find a better service provider. Find out the reason for its low score and decide how to repair it.
If you are dealing with bad service providers, the only remedy left for you is to write a complaint letter to the company. In fact, the company has the right to deny the refund but you must make sure that you make the complaint as soon as possible. By the time your service provider is fully aware of the problem, there is a high chance that the refund will be processed.
Leaseweb would also stop being your service provider after the original date of the purchase. If you receive no refund, this would be the time to transfer your account to another provider. By not getting refunds from Leaseweb, you might also face cancellation charges.